Refund policy
HOW DO I RETURN MY ITEMS?
Welcome to Self-Serve Returns!
All you'll need is your order number and email address, which you can find in your order confirmation email.
Select the items you would like to return.
Pack your items and attach your returns label
Send it back to us
Click on Start a Return on the bottom of the page.
RETURNS INFORMATION
• Items can be returned within 30 days of delivery for a store credit for online returns, charged to the customer at $10.
We request that all items are returned in their original unworn condition, with tags attached and must not have any signs of wear, washing, damage or alterations made by you.
• We do not accept returns on any Gift Cards.
• Please ensure your return is packaged adequately to ensure no products are damaged in transit back to our facility.
FAULTY ITEMS
• Received an item that you believe is incorrect, damaged or faulty? Please contact our team with clear images, a detailed description of the fault, as well as the order number and email address associated with the purchase. If your claim is justified, we will refund the cost of return and arrange compensation for you, upon the item being received back into our facility.
• Claims for orders arriving damaged or with incorrect items must be made within 7 days of delivery. Please note that items damaged due to general wear and tear, misuse, or failure to follow care instructions will not be considered faulty.
You can contact us at hello@baseperformanceco.com
RETURNS LABELS
For Australian customers selecting a store credit for their item/s, a shipping label is offered and charged to the customer at $10.00
For customers outside of Australia, or if you are having trouble lodging your returns, please reach out to our support team who can assist you; hello@baseperformanceco.com